Terms & Conditions


These terms and conditions (the “Booking Contract”) are between and shall bind
the property owner or manager (“we”, “us” and “our”) and the holidaymaker(s) who
book our property (the “Property”) through our website (a “Booking”). References
to “you” or “your” are references to the person making the booking and all members
of the holiday party.

Any Booking is subject to the Booking Contract. This Booking Contract and our
confirmation email contain the entire agreement between us and you and forms the
basis of your agreement with us so please read them carefully. Nothing in this
Booking Contract affects your usual UK statutory rights.

Making your Booking

You can book our Property with us by making the payment specified in the
initial quote provided to you by us via our website (the “Quote”) along with
the booking fee to us once we have accepted your booking request. The
Booking shall be made and this Booking Contract shall be effective once the
booking fee and the Initial Deposit (as defined below) or full payment has
been received by us and you have received an email from us confirming
the Booking and including the Cancellation Policy (as defined below):

If the Quote requires that you:

make a payment in full, then you must pay the full amount for the Booking and
the booking fee to us by the due date; or pay an initial deposit (the “Initial
Deposit”) followed by a balance payment (the “Balance”), then you must
make both payments to us within the specified time periods.
You shall be required to pay the applicable secuity deposit (the Security
Deposit”) as set out in the email confirmation as part of your payment in full or your
Balance payment (as applicable). You should carefully check the details of the
Quote before making any payment to us regarding your Booking, as well as the
confirmation email and inform us immediately of any errors or omissions.

Paying for your Booking

Where you have only paid the booking fee and an Initial Deposit, you are required to
send to us your payment for the Balance and the Security Deposit within a certain
period prior to the arrival date specified in the email confirmation (the “Arrival
Date”). If you fail to make the balance payment due to us in full and on time we shall
be entitled to treat your Booking as cancelled by you and the Cancellation Policy (as
defined below) shall apply.

The Security Deposit may be used for any repair and/or replacement
of the Property, furnishings, fixtures and fittings that are necessary after
your stay. We will return the Security Deposit to you less any
deductions in accordance with the conditions listed above.

If you cancel or amend your Booking

If you need to cancel or amend your Booking you must write to us or email us as
soon as possible. A cancellation or amendment will not take effect until we
receive confirmation from you. The cancellation policy described in your email
confirmation (“Cancellation Policy”) applies to your Booking and we will refund
any amounts due to you in accordance with the agreed Cancellation Policy.

In the event that:

any balance required from you is not paid in accordance with the timeframes
set out in the Cancellation Policy; or you do not arrive at the property within 24 hours of your arrival time without
notifying us,then we shall be entitled to treat your Booking as being cancelled by you and the
Cancellation Policy shall apply.

If we cancel or amend your Booking

We would not expect to have to make any changes to your Booking once it is agreed
between you and us, but sometimes problems occur and we do have to make
alterations or, very occasionally cancel Bookings.

If this does happen, we will contact you as soon as is reasonably practical and
inform you of the cancellation or the change to your Booking. If we cancel your
Booking we will refund you any fees you have already paid to us. However, we will not
be liable to refund you for any fees you may have paid to a third party in connection
with your holiday (including, without limitation, fees for travel, entertainment, activities
or insurance).

The Property

You can arrive at the Property after 3pm on the Arrival Date for your holiday and
you must leave by 10am on the departure date.
If your arrival will be delayed, you must contact the person whose details are given
on the booking confirmation email so that alternative arrangements can be made. If
you fail to do so you may not be able to gain access to the Property. If you fail to
arrive by midday on the day after the Arrival Date and you do not advise the contact
of your anticipated late arrival we may treat the Booking as having been cancelled by
you and we shall be under no obligation to refund you for fees already paid to us.
Please see the Cancellation Policy for further details.

Your obligations

You agree to comply with the regulations set out in any property manual at the
Property and any other regulations reasonably specified by us from time to time and
ensure that they are observed by all members of your party. You agree to keep and
leave the Property and the furnishings, including items such as kitchen equipment,
crockery and glasses clean and in good condition.

You agree not to cause any damage to the walls, doors, windows or any other part of
the Property nor to do anything that may be reasonably considered to cause a
nuisance or annoyance to us or to any other occupier of adjoining or neighbouring

You agree to take all necessary steps to safeguard your personal property while at
the Property. You agree not to smoke within the property to comply with legislation.
You agree to ensure that each member of your party is covered by comprehensive
travel insurance (including cancellation, flight delays, loss and damage to baggage
and other property) and health insurance (including evacuation and repatriation

You cannot allow more people to stay in the Property than expressly authorised, nor
can you significantly change the makeup of the party during your stay in the
Property, unless permitted by us in writing in advance nor can you take your pet
into the Property. If you do so, we can refuse to hand over the Property to you, or
can require you to leave it. We will treat any of these circumstances as a cancellation
of the Booking by you and we shall be under no obligation to refund you for any fees
already paid to us in those circumstances. Any refund will be at our sole discretion.
You agree to allow us or any representative of ours access to the Property at
any reasonable time during your stay for the purpose of essential repairs,
in an emergency or to ensure you are complying with this Booking Contract.


Every effort has been made to ensure that you have an enjoyable and memorable
holiday. If however, you have any cause for complaint it is important that remedial
action is taken as soon as possible.

It is essential that you contact us if any problem arises so that it can be speedily
resolved. It is often extremely difficult (and sometimes impossible) to resolve
problems properly unless we are promptly notified. Discussion of any criticisms with
us whilst you are in residence at the Property will usually enable any shortcomings to
be rectified straightaway. In particular, complaints of a transient nature (for example,
regarding preparation or heating of the Property) cannot possibly be investigated
unless registered whilst you are in residence at the Property.

If any complaint cannot be resolved during your holiday, you must write to us
or email us with full details within 28 days of the end of your Booking

Limit of Liability

Our maximum liability for losses you suffer as a result of us acting in breach of this
Booking Contract is strictly limited to the amounts received by us in relation to your
Booking. We shall not be liable for any losses which are not a foreseeable
consequence of us breaching this Booking Contract. Losses are foreseeable where
they could be contemplated by you and us at the time your Booking is confirmed by

Your Booking is made as a consumer for the purpose of a holiday and you
acknowledge that we will not be liable for any business losses howsoever suffered or
incurred by you.

This does not exclude or limit in any way our liability for death or personal injury
caused by our negligence or for fraudulent misrepresentation; or for any matter for
which it would be illegal for us to exclude or limit, or attempt to exclude or limit, our

Law and Jurisdiction

This Booking Contract (including any non-contractual obligations arising under or in
relation to this Booking Contract) between you and us is governed by the law of
England and Wales and we both agree that any dispute, matter or other issue which
arises between us will be exclusively dealt with by the Courts of England and Wales.


You may not transfer your Booking or any rights and responsibilities under this
Booking Contract to any other person, without our prior written consent.
If at any time any part of this Booking Contract is held to be unenforceable for any
reason under any applicable law, that part shall be deemed omitted and the
enforceability of the remaining parts shall not in any way be affected by that

This Booking Contract, together with the Cancellation Policy and our confirmation
email contain the entire agreement between us and you relating to the Booking and
shall supersede any previous agreements, arrangements or discussions between
you and us, whether oral or in writing. No representation, undertaking or promise
shall be taken to have been given or be implied from anything said or written in
negotiations between you and us prior to receiving the confirmation email except as
expressly stated in this Booking Contract. Neither you nor us shall have any remedy
in respect of any untrue statement made by the other upon which that party relied in
entering into this Booking Contract (unless such untrue statement was made
fraudulently) and that party’s only remedy shall be for breach of contract as provided
in this Booking Contract.

We will not be in breach of this Booking Contract, or otherwise liable for any failure
or delay in performance, arising from any circumstances beyond our reasonable
control including, without limitation, flood, fire, explosion or accident.